Cancellation Policy

Effective Date: July 2026

Thank you for choosing Hamar Arjunda. This Cancellation Policy explains when and how you can cancel orders placed through our website.

1. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

Once an order has been dispatched to the courier, it cannot be cancelled. However, eligible products may still be returned according to our Return & Refund Policy.

2. How to Cancel an Order

To cancel an order, please contact our customer support as soon as possible with the following details:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Reason for Cancellation

Cancellation requests are processed during our business hours.

3. Seller-Initiated Cancellation

Hamar Arjunda reserves the right to cancel an order in certain situations, including but not limited to:

  • Product is out of stock.
  • Incorrect pricing due to a technical or human error.
  • Payment could not be verified.
  • Suspected fraudulent or unauthorized transactions.
  • Incomplete or incorrect shipping information.
  • Delivery is not available for the selected location.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded to the original payment method.

4. Refund for Cancelled Orders

If your cancellation request is approved before shipment:

  • A full refund will be processed for prepaid orders.
  • Refunds are generally processed within 7–10 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, no refund is applicable as no payment has been collected.

5. Orders That Cannot Be Cancelled

The following orders are generally not eligible for cancellation:

  • Orders that have already been shipped.
  • Customized or personalized products.
  • Digital products or downloadable content.
  • Products specifically marked as Non-Cancellable on the product page.

6. Modification of Orders

If your order has not yet been processed, you may contact us to request changes such as:

  • Shipping address
  • Contact number
  • Quantity of products

We will make every reasonable effort to accommodate your request, but modifications cannot be guaranteed once order processing has begun.

7. Failed Deliveries

If a delivery fails due to incorrect address details, unavailability of the recipient, or refusal to accept the package, the order may be cancelled. Additional shipping charges may apply if a re-delivery is requested.

8. Policy Updates

We may update this Cancellation Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will always be available on this page.